It is our normal practice to send deliveries by 24 hour courier, dispatching them the day before the requested delivery date, or within 2 working days (excluding Fridays) when no delivery date is specified. However, when a delivery date is requested there are times when products will not arrive on the specified day due to courier error or other unforeseen circumstances. We will always do our upmost to ensure delivery as close to the specified date as possible. Please allow extra leeway at times of peak demand such as in the run up to Christmas.
We send out deliveries every weekday from Monday to Thursday, so deliveries can be scheduled for days between Tuesday and Friday.
It is your responsibility to ensure that your delivery address and delivery instructions are as accurate as possible, and to include instructions for the courier if you are likely to be out at the time of attempted delivery, for example the designation of a safe place to leave your package or an instruction to leave it with a neighbour. If a delivery attempt is made by a courier but cannot be completed because there is nobody at the address and no safe place has been designated, we cannot be held responsible for any detrimental impact the subsequent delay in delivery will have on the condition of goods. If a courier charged with delivering your goods categorises the item as having been ‘delivered’ or having had an ‘attempted delivery’ this is deemed proof that delivery was made.
For Highland and Islands please ask for delivery cost as some post codes are higher.
Deliveries to the Scottish Highlands can take an additional one or two days and will be subject to an extra delivery charge which we have to pass on from the courier. This charge will need to be established by asking . We will not be able to guarantee delivery to these areas on the requested day so please bear this in mind when ordering. We will endeavour to ensure delivery within two days of the specified day.
Unfortunately we are not able to deliver to areas outside mainland Great Britain as we would not be able to guarantee that our products would arrive quickly enough to ensure they were in good condition. If you accidentally place an order for an area outside mainland Great Britain we will contact you to arrange a full refund as we will be unable to fulfil the order.